Refund and Returns Policy
Last updated: 28/12/2025
Website: https://iexpertmarket.co.uk
At iExpert Market, we aim to ensure that you are completely satisfied with your purchase. This Refund and Returns Policy explains your rights and our obligations when purchasing new, used, or refurbished electronic devices from us.
Please read this policy carefully before placing an order.
1. Scope of This Policy
This policy applies to all products sold on iexpertmarket.co.uk, including but not limited to:
- New devices
- Used devices
- Refurbished devices (all grades/conditions)
- Mobile phones
- Tablets (iPad, Samsung, etc.)
- Laptops & MacBooks
- Accessories (where applicable)
2. Your Right to Cancel (Change of Mind)
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item without giving any reason, provided the conditions below are met.
Conditions:
- The item must be returned in the same condition it was received
- The device must not be damaged, locked, or altered
- All original accessories, packaging, manuals, and free items must be included
- The device must not be iCloud/Google/Samsung account locked
Any signs of misuse, damage, water exposure, or account locks may result in a reduced or refused refund.
3. Returns for Faulty or Incorrect Items
If your item is:
- Faulty
- Not as described
- Incorrectly supplied
You are entitled to a full refund, replacement, or repair in accordance with the Consumer Rights Act 2015.
Timeframes:
- Within 14 days: Full refund available
- After 14 days: Repair or replacement offered first
- If repair/replacement fails: Refund or partial refund may be issued
Please contact us as soon as possible with details of the issue.
4. Condition of Used & Refurbished Devices
All used and refurbished devices sold by iExpert Market are:
- Fully tested
- Professionally cleaned
- Checked for functionality
Cosmetic Condition
Cosmetic wear (scratches, marks, signs of previous use) does not constitute a fault and will vary depending on the product condition grade clearly stated at the time of purchase.
Refunds will not be issued for cosmetic reasons if the device matches its listed condition.
5. Items Not Eligible for Return
We cannot accept returns or issue refunds for:
- Devices damaged after delivery
- Water-damaged devices
- Devices with removed or tampered serial numbers/IMEI
- Devices that are iCloud, Google, or Samsung locked
- Items returned incomplete or missing accessories
- Software-related issues not present at delivery
- Buyer’s remorse after the 14-day cancellation period
6. How to Request a Return
To request a return, please contact us first.
Email: support@iexpertmarket.co.uk
Subject: Refund / Return Request
Include:
- Order number
- Reason for return
- Photos/videos (if faulty or damaged)
Returns sent without authorisation may be rejected.
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We strongly recommend using a tracked and insured service
- iExpert Market is not responsible for items lost or damaged during return shipping
8. Refund Processing
Once your return is received and inspected:
- Refunds are processed within 5–7 working days
- Refunds are issued to the original payment method
- Bank processing times may vary
If the returned item shows signs of use beyond inspection, a partial refund may apply.
9. Exchanges
We may offer exchanges subject to stock availability.
If the replacement item differs in value, the price difference will be adjusted accordingly.
10. Business & Bulk Orders
Orders placed for business, resale, or bulk purchases may not be eligible for standard consumer return rights unless otherwise agreed in writing.
11. Fraud Prevention
To protect our customers and business, we reserve the right to:
- Verify returns
- Decline suspicious or fraudulent claims
- Record device serial numbers and IMEI details
12. Contact Information
If you have any questions regarding this policy, please contact us:
iExpert Market
Website: https://iexpertmarket.co.uk
Email: support@iexpertmarket.co.uk